Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@elekset.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@elekset.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@elekset.com.

Return and Refund Policy

This Return and Refund Policy outlines the terms and conditions under which you may return products and request refunds. Please read this policy carefully before making a purchase. 

1. Eligibility for Returns
You may return products purchased from Europe Electronic E-Shop within **14 days** of receiving your order, provided they meet the following criteria:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- The item must be accompanied by a receipt or proof of purchase.
- Certain items such as software, digital products, and personalized goods may not be eligible for return.

2. Initiating a Return
To initiate a return, please follow these steps:
1. Contact our customer service team at [insert email address] or call us at [insert phone number] to request a return authorization.
2. Provide your order number, the name of the item you wish to return, and the reason for the return.
3. Once your request is approved, we will provide you with instructions on how to return the item.

3. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless the return is a result of our error (e.g., you received a wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

4. Refund Process
Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will initiate a refund to your original payment method within **14 business days**. Please note that depending on your bank or credit card company, it may take additional time for the refund to post to your account.

5. Exchanges
If you wish to exchange an item for a different size or color, please follow the same return process and indicate your request for an exchange. We recommend placing a new order for the desired item while your return is being processed.

 6. Non-Refundable Items
The following items are generally non-refundable:
- Gift cards
- Downloadable software products
- Opened personal hygiene products (e.g. earbuds, fitness trackers)

7. Damaged or Defective Items

If you received a damaged or defective item, please notify us within **48 hours** of receipt. We will allow you to return it free of charge and issue a full refund or send you a replacement, depending on your preference.

8. International Returns

For customers outside the EU, please note that international returns may incur additional shipping fees and customs charges. Ensure that you check with your local regulations before returning items.

9. Changes to the Policy
Europe Electronic E-Shop reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

10. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at:
- support@cybergadge.com

Thank you for shopping with us, and we hope you enjoy your purchase!